Shipping Policy
At RetailMerch, we are committed to delivering quality products worldwide with a reliable shipping process. Please review our shipping policy below to understand how we handle your orders.
1. Global Shipping Coverage
We offer worldwide shipping to ensure that customers from various locations can access our products.
2. Shipping Origin
- Orders are primarily shipped from our warehouse in China.
- If an item is available in our Canada warehouse, this will be specified in the product listing.
3. Order Processing & Dispatch
- Orders are processed within 48 to 72 hours before shipment.
- Once processed, your package will be handed over to the carrier for delivery.
4. Tracking Information
- We provide tracking numbers for all shipments.
- Please note that shipments traveling via ocean freight may be untrackable for approximately 45 to 60 days while in transit.
- Tracking will become available once the package arrives in the destination country and is updated by the local carrier.
5. Estimated Delivery Times
- Delivery times may vary based on the destination country, shipping method, and customs clearance.
- Customers should consider potential delays due to international shipping processes and regulatory checks.
6. Customer Support
If you have any questions regarding your order or tracking details, feel free to reach out to our support team for assistance.